Privacy Policy

Last updated: October 4, 2026

Legacy Flow AI is operated by Basquiat, LLC (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://legacyflowai.site, contact us, book a consultation, receive our communications, or use our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: Your name, email address, telephone number, business name, and business contact details.

Inquiry and appointment information: Your questions, service interests, appointment details, and information you provide through forms, surveys, email, phone, or chat.

Service information: Information you provide when requesting or using our website design, AI receptionist, chatbot, booking, CRM, or automation services.

Communication records: Messages exchanged with us and records of your communication preferences, consent, and opt-out requests.

Billing information: Billing contact details, transaction information, and payment status when you purchase services. Payment information may be processed by payment service providers.

Technical information: Information such as IP address, browser type, device information, pages visited, and interactions with our website, collected through our website and its supporting technologies.

Please do not submit Social Security numbers, financial account credentials, medical records, or other sensitive information through our general inquiry forms or chat tools.

2. How We Use Information

We use personal information as appropriate to:

Respond to questions and service requests.

Schedule consultations and send appointment confirmations, reminders, or changes.

Provide, manage, and support our services.

Prepare proposals, manage customer relationships, and process transactions.

Send marketing communications when permitted and consistent with your communication preferences.

Improve our website, services, and customer experience.

Maintain consent records and honor opt-out requests.

Protect against fraud, misuse, and unauthorized access.

Meet legal obligations and resolve disputes.

3. Text Messages and SMS Consent

Legacy Flow AI offers informational and marketing text communications.

Informational messages may include responses to inquiries, consultation scheduling, appointment confirmations and reminders, rescheduling updates, and customer support.

Marketing messages may include invitations to book a free strategy session, service announcements, and promotional offers.

We send text messages based on your consent to the applicable message type. Providing a telephone number alone does not constitute consent to receive marketing texts. Consent to receive marketing texts is not a condition of purchasing services.

Message frequency varies based on your interactions with us and the communications you choose to receive. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. You may receive a final message confirming your opt-out. To request assistance, reply HELP or email [email protected].

We maintain records of consent and opt-out requests to manage messaging preferences.

4. Mobile Information and SMS Consent Protection

We do not sell, rent, or disclose mobile telephone numbers to other businesses for their own marketing. We do not transfer SMS consent to another business or use consent given to another business as permission to send our marketing texts.

Service providers that help deliver messages and manage customer support may process the information needed to perform those services on our behalf. They are not permitted to use that information for their own marketing.

SMS opt-in records and consent information are excluded from disclosures for unrelated purposes, including third-party advertising and promotional campaigns.

5. How We Disclose Information

We do not sell personal information or provide it to other businesses for their own marketing.

We may disclose information to service providers as needed to operate our business and deliver services. These may include providers of:

Website hosting and technical infrastructure.

CRM, scheduling, and customer support tools.

Email and text-message delivery.

Payment processing.

AI and automation functionality.

Website analytics and security services.

For example, we use GoHighLevel/LeadConnector to support business functions such as forms, customer relationship management, scheduling, and communications.

We may also disclose information when necessary to comply with law or valid legal process, protect rights or safety, investigate fraud, or carry out your specific instructions. These disclosures remain subject to applicable law and the SMS protections described above.

6. AI and Automation Tools

Our services may use AI-powered chat, voice, and automation tools. When you interact with these tools, the information you submit may be processed by technology providers that support the applicable functionality.

AI-generated responses may contain errors. Please contact us directly to confirm important information.

Avoid sharing sensitive personal information through AI tools unless it is specifically requested through an appropriate process for the service being provided.

7. Cookies and Similar Technologies

Our website and supporting providers may use cookies and similar technologies to operate website features, remember preferences, understand website usage, and improve performance.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality.

8. Information Processed for Business Clients

When we help a business client operate a website, CRM, chatbot, AI receptionist, or automation system, we may process information on that client’s behalf and under its instructions.

The client’s privacy policy governs its relationship with its customers. If your information was collected by one of our business clients, please contact that business first about its privacy practices or your privacy requests.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, meeting legal obligations, and resolving disputes.

Retention periods vary according to the information involved and the reason it was collected. We may retain limited consent and opt-out records to document your preferences and prevent unwanted communications.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

No electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

11. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live and applicable law, you may have additional rights concerning your information.

To submit a request, email [email protected]. We may need to verify your identity before responding. Some information may need to be retained for legal, security, or recordkeeping purposes.

You can also manage communications as follows:

Text messages: Reply STOP to opt out.

Marketing emails: Use the unsubscribe link in the email or contact us directly.

Cookies: Adjust your browser settings.

Opting out of marketing emails does not necessarily stop essential service or transaction-related emails.

12. Children’s Privacy

Our website and services are intended for adults and business users, not children under 18. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, contact [email protected] so we can investigate and take appropriate action.

13. Third-Party Websites

Our website or communications may contain links to websites operated by other organizations. Their privacy practices are governed by their own policies.

Please review those policies before providing personal information to those organizations.

14. International Processing

We operate in the United States. Our service providers may process or store information in the United States or other countries where they operate. Privacy laws in those countries may differ from those where you live.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. We will post the updated policy on this page and revise the “Last updated” date.

When required, we will provide additional notice or obtain consent for material changes.

16. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Legacy Flow AI, operated by Basquiat, LLC
Email: [email protected]
Phone: (816) 290-6596
Website: https://legacyflowai.site